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PTCL Introduces Balochi Language on its Automated Customer Service

Islamabad, March 2, 2021 – Pakistan Telecommunication Company Limited (PTCL) has introduced the Balochi language into its customer support services via automated helpline 1218.

The implementation of the Balochi language is a testament to PTCL’s commitment to serve their customers in their local dialects throughout Pakistan. Recently, PTCL had also introduced Sindhi language customer support into its service portfolio to serve its customers more effectively. The company’s philosophy is based on equality and quality of service in all regions of the country which includes customers from all walks of life.

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Expressing his opinion on this initiative, Moqeemul Haque, Group Commercial Director and Chief Strategy Officer, PTCL and Ufone, said: “PTCL, being a national company, continually strives to provide quality services to its customers throughout the Pakistan. The introduction of the Balochi language into our customer services is a step in the right direction, as we believe in serving all communities and segments of our society.

Additionally, PTCL is committed to bridging the communication gap and providing more user-friendly channels to interact with its customers. We will continue our efforts to serve and incorporate more regional languages ​​”

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As Covid-19 is still prevalent, PTCL customers can continue to enjoy uninterrupted services from the safety of their homes, while also receiving services in regional languages.

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